NICE inContact
SEPTEMBER 11, 2018
Unify to Deliver Immersive Customer Experiences. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Read the full article on ICMI.com.
Hodusoft
MAY 29, 2024
Its HoduCC call and contact center software has earned recognition for its auto dialer feature across three prestigious platforms. GetApp’s Category Leaders in Auto Dialer GetApp is a free online company that was founded by Christophe Primault, Jaap Gorjup, and Manuel Jaffrin in 2010.
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NobelBiz
MAY 25, 2023
By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.
NICE inContact
DECEMBER 9, 2015
That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.
Talkdesk
MAY 6, 2020
The Need for Business Agility Consumers have more choice than ever before, and they are increasingly choosing vendor relationships based on quality of customer experience. A unified customer experience. AI and knowledge solutions to reduce cost and drive smarter, more efficient interactions. One platform.
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