5 customer experience trends: What’s expected from your brand in 2020
delighted
JANUARY 7, 2020
For SaaS companies, in particular, they can expect to increase revenue by $1 billion. The number of companies investing in the omnichannel experience has grown from 20% to 80% since 2010. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers.
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