4 Ways to Reduce CX Outsourcing Costs in 2022
Outsource Consultants
MARCH 31, 2022
Better Utilize Technology. We all know that technology has become an essential part of the contact center industry, but we often forget why. The biggest impact made by technology is arguably the ability to reduce the amount of time an agent spends on the line. Champion among automation — Interactive Voice Response or IVR.
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