2010, Accountability, Blog and Multichannel

4 Priorities of a Successful Omnichannel Brand

VocalCom

MAY 27, 2019

Making your customers repeat information in any way—by logging in multiple times to an account, re-typing an address, etc.—is According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. is a sure way to lose them.

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Get out of the Queue: Drive Your CX with Attribute Matching

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year. Contact us. We’d love to hear from you.

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4 Priorities of a Successful Omnichannel Brand

Get out of the Queue: Drive Your CX with Attribute Matching

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