Fonolo

APRIL 17, 2019

As of this morning,” Air Canada’s media relations told us on March 29th, “the wait time on the dedicated line is virtually zero, although it may lengthen a bit through the day.”. In 1999, it implemented the country’s first self-service express check-in kiosks. This situation has been quite a challenge for all airlines.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

67% of consumers used social media for service-related needs in 2020, and this is growing. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. The efficiency created by omnichannel customer service is further improved by integrating a knowledge base.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.

Contact Center 116

Contact Center Technology Self service Call Center 116