Remove 2009 Remove Call center experience Remove Chatbots Remove Self service
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What’s the Deal with Air Canada?

Fonolo

In 1999, it implemented the country’s first self-service express check-in kiosks. Some companies have found a modern-day solution to the latter via call-back technology , an offering that allows customers to opt for a call-back from the next available agent (or at a scheduled time) rather than waiting on the line indefinitely.