Fonolo

FEBRUARY 23, 2021

This blog is for contact center industry newbies. Later in that decade, IVR (Interactive Voice Response) technology was first rolled out into call centers. First Voice-Over-Internet-Protocols Established. At this point — around 2009 — call center technology was slowly moving to the cloud.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

Noble Systems

MAY 11, 2021

In this blog, we’ll look at how speech recognition has evolved since it was first introduced. The personal computer propelled speech recognition in the 1990s, which is when BellSouth introduced its voice portal, VAL. Google Voice Search launched in 2009. Blog: The Evolving Capabilities of Conversation Analytics.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. Top Features of JustCall Call queues – Route calls to the right agent using IVR , skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.

voip 52

voip CRM Interactive Voice Response Enterprise 52