2009 Benchmark Customer effort Metrics 
Clarabridge
MARCH 2, 2017
Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? Some companies use metrics creatively. Measurement Motivation.
Clarabridge
MARCH 2, 2017
Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? Some companies use metrics creatively. Measurement Motivation.
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