Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. These featured real-time flight tracking, electronic boarding passes, and itinerary change notifications.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The primary way that organizations are introducing automation to customer service is with the adoption of chatbots. .

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Comm100

NOVEMBER 13, 2022

Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Everybody has their preferred way of communicating. SOC 2 Type II.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88