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How to Stay Close to Customers While Working From Home

CSM Magazine

NOVEMBER 27, 2020

The Institute of Directors (IoD) surveyed 958 British businesses and found that 74% plan to retain home-working for the foreseeable future. The IoD survey echoed the earlier findings of researchers from Cardiff and Southampton universities, who found that 90% of employees would also prefer to continue working from home.

Wait times

Wait times Chatbots Enterprise Technology

Five Trends Shaping The Future Of Customer Experience In 2019

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. In one recent survey , 87% of senior business leaders said digitizing is their top business priority. One bank redesigned its claims process to use bots to handle 1.5

Customer Experience

Customer Experience Chatbots Chief Customer Officer Technology

How to Stay Close to Customers While Working From Home

Five Trends Shaping The Future Of Customer Experience In 2019

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