2009 Analytics call center solutions Consulting 
JustCall
JANUARY 31, 2023
Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Better call quality than its competitors.”
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.
Expert insights. Personalized for you.
52 
Let's personalize your content