CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. The Great Resignation is also upon us.
JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Map Out Your Customer’s Journey. Information remains transparent and shared across teams.
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JustCall
MAY 14, 2020
Customer Success was an unexplored area back during the 2008-2009 period of the global recession. For instance, the Sales team can share call related information and call recording with the Customer Success team. Map Out Your Customer’s Journey. Information remains transparent and shared across teams.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
ClearAction
MAY 28, 2015
When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. When you connect the feedback dots, you make things better for all customers, not just one at a time. A: Absolutely.
ClearAction
AUGUST 21, 2016
When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. When you connect the feedback dots, you make things better for all customers, not just one at a time.
SmartKarrot
JANUARY 18, 2022
Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.
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