2008 CRM First call resolution Gamification 
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year. Customer Service Goes Mobile.
aircall
JANUARY 6, 2021
Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Merge call information with calendars and CRM systems to proactively reach out to customers at regular intervals and strengthen relationships. Aim for first-call resolution.
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