2008 Coaching Contact center software Metrics 
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Automate coaching moments and send microlearning lessons to your agents’ queues. And, gather context from customer conversations and metrics, and share them with your team. We have them.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Automate coaching moments and send microlearning lessons to your agents’ queues. And, gather context from customer conversations and metrics, and share them with your team. We have them.
SharpenCX
FEBRUARY 4, 2020
Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. You’ve got a list of call center manager responsibilities that can feel overwhelming. Ok, let me backup. Time Management.
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