2008 Contact Center Contact center software Metrics 
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Shift focus from metrics to outcomes.
SharpenCX
NOVEMBER 26, 2019
From 2008 to 2018, they studied the connection between reported employee satisfaction levels and CSAT scores on the ACSI index. Yet, 74% of contact center agents are still at risk for burnout. Think about the goals you need to accomplish in your contact center, first. Shift focus from metrics to outcomes. .
SharpenCX
FEBRUARY 4, 2020
As a manager of a contact center, your role is essential to the care of your customer base. You’ve got a list of call center manager responsibilities that can feel overwhelming. I’m sure things don’t always go as planned in your contact center. Your list of call center manager responsibilities is long.
Expert insights. Personalized for you.
67 
Let's personalize your content