ijgolding

FEBRUARY 5, 2018

I became a marketing consultant!! Linden consulted with many CEOs to determine if a measurement tool like this would be of interest – thankfully the feedback was extremely positive! In 2008, when the tool was being developed, we were very early to market with a concept along these lines. What happened next?

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. Why Gamification Matters.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98