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Future Of Marketing Wins A Nobel Prize!

Beyond Philosophy

His field, behavioral economics, is also one of the main underpinnings of our customer experience consulting at Beyond Philosophy. In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. Behavioral Economics and Irrational Behavior.

Marketing 325
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Guest Post: How To Collect Marketing Insights That Can Improve Customer Service

ShepHyken

This week we feature an article from Michael Magnus, a Strategic Communication lecturer and marketing consultant at Magnus Opus. In 2008, consumer research helped customer service at the world’s largest coffee chain. Michael Magnus is a Strategic Communication lecturer and marketing consultant at Magnus Opus. Most likely no.

Marketing 253
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The importance of customer culture – an interview with Chris Brown

ijgolding

I became a marketing consultant!! Linden consulted with many CEOs to determine if a measurement tool like this would be of interest – thankfully the feedback was extremely positive! In 2008, when the tool was being developed, we were very early to market with a concept along these lines. What happened next?

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Part 3: Helping Companies Build Stronger Customer Relationships

TeamSupport

Our solution does not require costly consulting and difficult setup, nor is it full of hidden fees or add-ons. We’re inviting TeamSupport customers to have early access to new products and give us feedback on functionality and user experience. We’re proud that we continue to innovate in the B2B customer support software industry.

B2C 59
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Optimize Your Customer Experience Management Strategy

GetFeedback

Galletto says that companies can start thinking more strategically about the customer experience using the following tactics: Gathering feedback through customer surveys. Companies should continuously source and capture feedback through surveys and customer satisfaction polls and outreach. Share insights across the entire organization.

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Contact Center Trends 2021: The CX Watershed

Fonolo

Bill Quiseng CX Expert, Speaker & Consultant. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Up from just 2.2%

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Brand Move Roundup – July 7, 2020

C Space

According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.