EPIC Connections

MARCH 27, 2018

Our first real employee was hired in 2006, and our longest running client engaged us in 2008. We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

FEBRUARY 22, 2023

Pain Point 5: High call center agent turnover rate Even the most efficient and motivated team would fail to satisfy the customer satisfaction challenge if its ranks are too thin! Our Cloud Contact Center Solution NobelBiz Omni+ , can combine all contact channels (phone, social media, webchat, and SMS) into a single, unified platform.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Pain Point 5: High call center agent turnover rate Even the most efficient and motivated team would fail to satisfy the customer satisfaction challenge if its ranks are too thin! Our Cloud Contact Center Solution NobelBiz Omni+ , can combine all contact channels (phone, social media, webchat, and SMS) into a single, unified platform.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52