Lumoa
JUNE 23, 2021
Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. The technology’s growth in the current year has been coming for some time now and is expected to influence contact centers massively.
EPIC Connections
MARCH 27, 2018
Our first real employee was hired in 2006, and our longest running client engaged us in 2008. We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.
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Fonolo
NOVEMBER 17, 2020
2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Up from just 2.2% The Value of Metrics.
NobelBiz
FEBRUARY 22, 2023
In recent years, particularly after the 2008 economic crisis, many businesses have opted to reduce the budget allotted to customer interactions, both in terms of staff and equipment expenditures. In the medium run, this strategy may be disastrous. That is why we are renowned as the industry’s promise keepers.
NobelBiz
MAY 17, 2022
In recent years, particularly after the 2008 economic crisis, many businesses have opted to reduce the budget allotted to customer interactions, both in terms of staff and equipment expenditures. In the medium run, this strategy may be disastrous. That is why we are renowned as the industry’s promise keepers.
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