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Customer Service: 7 Pain Points For Call Centers

NobelBiz

In general, it is acknowledged that a wait time of more than five minutes is significantly damaging to customer satisfaction, as the client has the perception of waiting 2.5 For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. times longer. How to solve it?

article thumbnail

Customer Service: 7 Pain Points For Call Centers

NobelBiz

In general, it is acknowledged that a wait time of more than five minutes is significantly damaging to customer satisfaction, as the client has the perception of waiting 2.5 For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. times longer. How to solve it?