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Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. For example : Imagine calling a customer service and having to repeat, your name, information and nature of your problem. times longer. How to solve it? In the medium run, this strategy may be disastrous.

article thumbnail

Customer Service: 7 Pain Points For Call Centers

NobelBiz

For example: Long average wait times can have a variety of causes, including insufficient motivation or productivity among agents. For example : Imagine calling a customer service and having to repeat, your name, information and nature of your problem. times longer. How to solve it? In the medium run, this strategy may be disastrous.