2008 Best practices Employee engagement Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. Keeping employees motivated is a challenge in every industry. 70% of business transformation efforts fail due to a lack of employee engagement. The proportion of call center seats in the cloud will reach 18% by this time, up from just 2.2%
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Dan Gingiss.
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