2008 Benchmark Best practices Wait times 
Fonolo
NOVEMBER 17, 2020
Nobody escaped the long lines and endless waiting times. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Dan Gingiss.
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