Fonolo

NOVEMBER 17, 2020

That includes our experience as customers. Modern consumers are no longer willing to accept poor customer service. More than 80% of customers now say the experience a company provides is as important as its products. . More than two-thirds of service providers will move their contact centers to the cloud in 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Comm100

OCTOBER 28, 2015

Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success of your company. Help should never be hard to find for a customer; one way to make yourself easily and readily available is through live help software (also known as live support or live chat).

Average Handle Time 71

Average Handle Time Upselling Scripts Sales 71

NobelBiz

FEBRUARY 22, 2023

Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. In this article, we dissect Customer Service 7 pain points in call centers, and how to tackle them.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

MAY 17, 2022

Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. In this article, we dissect Customer Service 7 pain points in call centers , and how to tackle them.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52