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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. They are doing this by reevaluating omnichannel experience through change management activities, advanced journey mapping, and the application of analytics.

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Top 30 SaaS Companies in India

SmartKarrot

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry.

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