CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Audit, assess, revise and add potential scenarios to customer journey maps ahead of the holidays, so teams are ready and waiting with the right responses for any situation. The Great Resignation is also upon us.

Journey mapping 97

Journey mapping Chatbots Contact Center CRM 97

Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. They are doing this by reevaluating omnichannel experience through change management activities, advanced journey mapping, and the application of analytics.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 18, 2022

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. CloudCherry.

SaaS 11

SaaS Finance CRM Analytics 11