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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

. “One of the most prominent barriers that come in outsourcing an off-shore call center is communication limitation such as accents, unclear pronunciations, and frank language. ” – The Basics of Outsourcing for International Call Center Business , CRESCO. These shortcomings do affect the service quality. “A

Best practices 226
Best practices Call Center Contact Center Scripts 226
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