2008 Abandon rate Contact Center Scripts 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. Encourage agents to cheer up callers with more flexible scripting. Take advantage of this phenomenon by constructing your scripts to promote positive responses.”
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