Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Bill’s personal achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award, and the American Hotel & Motel Association Pearson Award for Excellence in Lodging Journalism. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. Wait time becoming intolerable. Employees’ morale getting impacted due to incoming complaints. reducing customer wait time. But that’s how you can add a personal touch for your customers.

Customer Service 76

Customer Service Airlines Feedback Sales 76