article thumbnail

Spotlight on Phone.com: Small Can be Beautiful for Hosted UC - but it's Big Too

Jon Arnold

That’s the downside of the SaaS model, but it sure keeps providers honest since businesses are free to switch any time. Their namesake is reasonably accurate, and when Phone.com started out in 2007, hosted telephony was the business. Customers can easily self-provision features, add devices, create an IVR, set call handling rules, etc.

voip 67
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Bill Dettering.

article thumbnail

Top 10 Magicjack Business Alternatives & Competitors In 2023

JustCall

magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. In contrast, the magicJack competitors mentioned here mostly offer standard ones like call recording, an IVR menu, and smart call recording. What is magicJack?