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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Dan Gingiss. LinkedIn: Stacy Sherman, MBA.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming. The expectation of waiting is so ingrained in our expectations as customers that we are shocked when we don’t have to wait.

Call Center 561
Call Center Metrics Contact Center Wait times 561
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