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Reimagining the Contact Centre for the Future

CSM Magazine

OCTOBER 26, 2020

Since 2007 there have been more SMS messages sent than phone calls made and yet the primary method of contact for business is still the phone? Utilising a blended approach with traditional and new communication channels, VeriCall are able to redesign customer journeys to meet customers new and modern expectations.

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voip Self service outsourcing Marketing 52
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4 Tips to Avoid the Customer Service Mistakes I Made 10 Years Ago

Customer Service Life

SEPTEMBER 21, 2017

In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. My boss approached me and said, “Hey Jeremy, you might start seeing calls, emails, and chats trickle in about this new VOIP phone service. Do your best to handle them and let me know if you have any questions.”.

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Customer Service voip Metrics Marketing 68
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