2007 Customer effort Feedback Metrics 
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MARCH 14, 2023
Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1.
Customer Service Life
SEPTEMBER 21, 2017
In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. If you’re anything like me, you may be tracking too many metrics. In addition to the metric, this also presents the opportunity to open up a valuable feedback loop with your customers. Know and track the right KPIs.
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