2007 Customer effort Customer Support Metrics 
Nicereply
MARCH 14, 2023
Being a support manager is a demanding job that requires constant learning. These 17 books contain critical lessons that every support manager will benefit from. Every customer support manager has a busy life. A book about customer success and customer support 9. Priorities are constantly competing.
Customer Service Life
SEPTEMBER 21, 2017
I had been managing a support team for a few years when my employer partnered with an outside group on a new business venture called Phone.com. In 2007, in the midst of the Global Financial Crisis, any prospect of new business was welcome. If you’re anything like me, you may be tracking too many metrics. A bonus piece of advice.
Expert insights. Personalized for you.
98 
Let's personalize your content