2007, Customer Care and Technical Support

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2007

Customer Care

Technical Support

How Can Contact Center Leaders Avoid the 'Mechanical' Approach to Metrics, and Become More Customer Experience Focused?

Call Center Weekly

APRIL 17, 2018

I have been in my current position since 2007 as a second and third-level Systems Support Engineer providing technical support for Intel's world-wide Process Control Systems infrastructure. I enjoy working with a broad range of cultures and people, and actively advocate the importance of internal customer care.

Contact Center

Contact Center Metrics Customer Experience Technical Support

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience

Customer Experience Customer Service Consulting Consulting

Customer Contact Central

How Can Contact Center Leaders Avoid the 'Mechanical' Approach to Metrics, and Become More Customer Experience Focused?

Top 51 Customer Service Leaders – Best Customer Experience Influencers

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