CCNG

DECEMBER 27, 2023

deaths per 100,000 in 2007 to 11.0 Greg Salvato is a valued CCNG member sharing his insights and experience on a variety of topics including leadership in the customer care field. This rate increased from 6.8 What's the most effective tool we have for this?

CCNG 195

CCNG Employee engagement Contact Center Customer Care 195

Monet Software

JANUARY 20, 2021

Since 2007 Pelorus Associates has authored 19 comprehensive reports on WFO applications. Smaller businesses have the same, if not greater, needs for WFO technology because superior customer care is their most important differentiator when up against competitors with greater financial resources and pricing power.

contact center workforce 118

contact center workforce Contact Center Service level Engineering 118

CSM Magazine

SEPTEMBER 26, 2023

The teams in the Philippines and Pakistan consistently deliver dedicated customer care, reinforcing the strength of our collaboration.” – recently commented, Angela Holliday, VP Customer Experience of AMP Smart. About AMP Smart AMP Smart specializes in smart home security services, devices, and solar solutions since 2007.

outsourcing 59

outsourcing Customer Service Customer Care Technology 59

Call Center Weekly

APRIL 17, 2018

I have been in my current position since 2007 as a second and third-level Systems Support Engineer providing technical support for Intel's world-wide Process Control Systems infrastructure. I enjoy working with a broad range of cultures and people, and actively advocate the importance of internal customer care.

Contact Center 136

Contact Center Metrics Customer Experience Technical Support 136

CSM Magazine

DECEMBER 12, 2019

trillion spent in 2007. Maybe it’s time for you to take a look at how flexible and proactive your customer care organization is so you can meet the unexpected demands of this year’s busy season. There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. Department store sales rose by 1.2%.

Interactive Voice Response 52

Interactive Voice Response Customer Experience APIs Average Handle Time 52

ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Type: Customer Centric. Customer Satisfaction (CSAT) is the most common KPI companies track when it comes to Customer Care.

Customer Experience 213

Customer Experience Average Handle Time Customer Care Customer centricity 213

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. Brian Dooley @Brian_Dooley. Sure, call volume and handle time are important, but…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561