2007, Customer Care, Customer Support and Technical Support

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2007

Customer Care

Customer Support

Technical Support

How Can Contact Center Leaders Avoid the 'Mechanical' Approach to Metrics, and Become More Customer Experience Focused?

Call Center Weekly

APRIL 17, 2018

I eventually moved back into full-time customer support in 2000 when I joined Automation Support as a Call Center Agent. I have been in my current position since 2007 as a second and third-level Systems Support Engineer providing technical support for Intel's world-wide Process Control Systems infrastructure.

Contact Center

Contact Center Metrics Customer Experience Technical Support

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience

Customer Experience Customer Service Consulting Consulting

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

How Can Contact Center Leaders Avoid the 'Mechanical' Approach to Metrics, and Become More Customer Experience Focused?

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Webinars

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