CCNG

DECEMBER 27, 2023

deaths per 100,000 in 2007 to 11.0 Greg Salvato is a valued CCNG member sharing his insights and experience on a variety of topics including leadership in the customer care field. Greg is CEO TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers.

CCNG 195

CCNG Employee engagement Contact Center Customer Care 195

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Employee engagement. However, it is extremely important for customer satisfaction since call center agents are the key to creating and retaining customers. Brian Dooley @Brian_Dooley. Call-type tracking is also important.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98