article thumbnail

People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. They serve 1.8

article thumbnail

People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. They serve 1.8

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Questions to Gauge Customer Adoption

Education Services Group

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. In this case, it’s the amount of time between a customer making an initial purchase (or trial download) and getting what they want out of it. Think back to your first smartphone.

article thumbnail

5 Questions to Gauge Customer Adoption

Education Services Group

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. In this case, it’s the amount of time between a customer making an initial purchase (or trial download) and getting what they want out of it. Think back to your first smartphone.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Follow Kate on Social Media: Twitter: Kate Leggett (@kateleggett).