Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bill Dettering. and then measure them obsessively, rewarding improvement.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

JANUARY 5, 2022

He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Churn is Coming: 12 Learnings From a Survey of SaaS CxOs.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Deployment : Cloud-based, SaaS, Web. Deployment : Cloud, SaaS, Web. Specs : Industry : Any. Business size : Small.

CRM 41

CRM Enterprise SaaS Marketing 41