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What Are Some Examples of Unified Communications?

JustCall

Reduced Technology Cost This use case is especially beneficial for start-ups and emerging businesses. Reliable Communication Channels Dropped calls and service interruptions due to poor server performance affect your customer and reputation. Look for a service provider offering high uptime in their service level agreement.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. How to improve customer service. Understanding customer service trends is only one part of the equation.