2006 industry standards Management Self service 
TMP Direct
NOVEMBER 25, 2021
It was first introduced as an official regulation in 2006, by major credit card companies such as Visa, MasterCard and American Express. However, it has become the financial services industry standard for information security, and compliance is a prerequisite for working with global payment card brands.
Balto
AUGUST 3, 2022
Is the contact center a drain on resources, a necessary expense to manage customer needs? The last decade has seen a proliferation of omnichannel tools like self-service and AI chat bots, but not all generations have responded in kind to these changes. Self-service knowledge base. But that’s not the case.
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