Gamifying Customer Service to Cure Agent Attrition
Noble Systems
FEBRUARY 24, 2019
When personnel tenure resembles a revolving door, contact center managers will find themselves trapped in a loop of adding headcount only to watch new hires walk out the door in six months or less. With gamification, the company has transformed its culture into an employee-centric environment. quit within 61-90 days; and another 8.2%
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