PeopleMetrics

SEPTEMBER 17, 2015

It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. Rather, it’s meant to illustrate the duality of every person. What are the metrics we’re watching? And your rational mind?

Customer Experience 120

Customer Experience Customer centricity Construction Feedback 120

Russel Lolacher

JULY 26, 2022

But first, I want to I want to sort of tap into your experience personally, when it comes to the employee experience and workplace culture. What’s your best or worst one or the other sir, employee experience you’ve had? I mean, that’s at the end of the day, that is your employee experience. Felix Nater.

Consulting 94

Consulting Consulting Education Personalization 94

Noble Systems

FEBRUARY 24, 2019

The concept of gamifying customer service isn’t new; organizations have always incentivized employees with record-focused goal setting and friendly competitions as motivation. Headquartered in Montreal, Canada and founded in 2006, Sekure is on the forefront of leveraging technology to improve productivity and operational efficiency.

Gamification 66

Gamification Customer Service Contact Center Employee engagement 66