This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2006 Remove Chatbots Remove Scripts Related Topics
Customer emotions industry standards Upselling Interactive Voice Response Customer retention Coaching Personalization Self service Customer Service Customer Support More Related Topics >
article thumbnail

There’s No I in Team, but What About AI?

CSM Magazine

JUNE 27, 2018

A Gartner report, sponsored by Tealium: ‘ 100 data and analytics predictions for 2021 ‘ forecasts that ‘By 2019 more than 10% of IT hires in customer service will mostly write scripts for bot interactions’ and ‘By 2020, AI will disrupt the jobs of 1,000,000 phone-based customer support agents.’. Weathering the storm.

Scripts 40
Scripts Chatbots Enterprise Healthcare 40
article thumbnail

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

These channels include self-service, chatbots, instant messaging, texting, support threads, and more. Our recent Script Adherence report unearthed a similar finding: the agent experience, for the most part, is universal, and only varies slightly based on company size. 2006, September 13). But that’s not the case. 2022, June 28).

Contact Center 52
Contact Center Interactive Voice Response Surveys Self service 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024