20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
For example, I submitted a question to a company via email asking a specific question on how to address an issue I was experiencing. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. MIT examples: Does the customer know how much you care?
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