customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure.
CSM Magazine
OCTOBER 25, 2022
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. They’re a great example of a customer feedback process done right”. They’re a great example of a customer feedback process done right”.
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CSM Magazine
MAY 25, 2023
Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between. . Here they explain the importance of effective training and development for contact centre staff.
PeopleMetrics
SEPTEMBER 17, 2015
It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. For example, you might ask: Why isn’t this connecting with them? And your rational mind? Why should they care? Asking “Why?”
GetFeedback
JANUARY 12, 2020
Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect. That’s not as easy as it seems.
Callminer
FEBRUARY 21, 2018
This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006.
PeopleMetrics
APRIL 28, 2015
In 2006, the most common reason customers visited a branch was to deposit funds. For example: Are they busy working parents who think about money when insomnia hits and the family sleeps? For example: When they come into a branch, are they disappointed by the lack of knowledge of your branch staff? Who are our customers?
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