2006, Business Process Outsourcing and Feedback

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2006

Business Process Outsourcing

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CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania

CSM Magazine

MAY 25, 2023

CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since then, its business process outsourcing operations have grown rapidly to a workforce of over 3,000 employees.

Business Process Outsourcing

Business Process Outsourcing outsourcing Education Government

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature.

call center software

call center software Call Center Contact Center Analytics

Customer Contact Central

CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

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