CX Initiatives: What if Employees Are Not On Board?
Beyond Philosophy
DECEMBER 20, 2017
STAN: What do you think of a person who only does the bare minimum? The chain was having a canned goods promotion, supported by print and electronic media advertising; and employees were wearing multiple buttons about the promotion to reinforce the initiative in-store. STAN: Yeah. Let me ask you a question, Joanna. JOANNA: Umm-hmm.
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