25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Many times, this system optimization alone can raise the efficiency of the contact center. Provide self-service options to your callers, but don’t force these options upon them. Markus Linder.
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